🛠️ A self help troubleshooting guide

Troubleshooting Guide

Want to become an expert on our products, look no further!

General Product Questions

How-To & Self-Help Videos

If outside of your local team's business hours, a member from an international team will assist.

Reach out now! Our response time is generally under 1 business day.

Please select your region. Hours are in the local time zone.

Evolve Skateboards NZ

Never fear, the Evolve crew is here!
Check here for maintenance tips or troubleshooting.

Product Support

START HERE

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How to Change Speed Modes on Your Evolve Remote

How do I operate the board?

Can I demo one of your boards?

How to Pair or Sync Your New Evolve Remote

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do You Offer Trade-Ins?

Do the boards have reverse?

Do I have to wear a helmet?

Do you sell parts to turn a regular skateboard into an electric one?

Where is your Service Centre?

How long will my board battery last before it needs replacing?

What is Considered Normal Wear and Tear on Street Wheels?

Why don’t the motors stop at the same time?

Board Power Light - flashing or solid?

Where Do I Send My Board to Be Repaired?

Can I send in my R2 remote for screen replacement or repair?

Which Belt Do I Need for My Evolve Skateboard?

How do I get the best range and performance out of my battery?

Can You Charge Your Evolve Board Overnight?

How to Store Your Evolve Skateboard Properly

How to Maintain Your Evolve Battery for Longevity

How to Maintain Your Evolve Board for Peak Performance

Evolve’s Patented and Patent-Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How to Remove and Replace Pivot Cups on Double Kingpin Trucks

Do You Offer Servicing for Evolve Boards?

Understanding the Motor Controller

What Are the Main Components of an Evolve Skateboard?

Are Evolve Bushings Compatible Across All Boards?

Can I send in my Phaze remote for screen replacement or repair?

Which Remote Works with My Board?

Need an MSDS for Shipping?

What to do if your board doesn't turn on after storage

How to win a board

Which boards are compatible with the Force Bash Guard Kit?

My remote won’t connect to my board

What Happens if You Install the Wrong Firmware on Your Board or Remote?

Getting a Heat Warning on Your GTR, Hadean, Stoke… or Using a Phaze Remote on a Series 1?

When will it be back in stock?

My wheels are making a clicking sound when riding or turning

How to Regrip Your Evolve Board

Phaze Remote – Bluetooth vs. WiFi

Can my board have SuperCarve 2 Trucks?

Which Motor Controller Do I Need?

Where Are Evolve Stores Located?

Can I order a board without wheels?

Can I order different colour wheels when I order a board?

Why Don’t My Motors Stop at the Same Time?

Can I Buy Parts for My Phaze or R2 Remote?

Having Trouble with Your BMX Battery?

Purchased Relay Hubs But You Have a Hadean or Diablo?

Seeing “gtr_bms” When Updating Through the App on Your Series 1 GTR?

Want to Be an Evolve Ambassador or Collaborate With Us?

Phaze Remote Stuck in Calibration Mode – Brake Trigger Not Registering

Why Can’t I Change Speed Modes on My Remote?

If I buy a tyre, tube and hub – can you assemble it for me?

Why have the prices of your parts gone up?

🔋 Why Are My Battery Cells Showing Red? What You Need to Know

Do Evolve Remotes Come with a Protective Case?

Why Won’t My Series 1 GTR or Stoke Connect to the Remote?

Diagnosing a Bamboo GTX Board That Shuts Off Under Load

Remote Issue Quick Guide: Send It In or Troubleshoot?

Can I Fit All Terrain Wheels on My Onirique?

Waiting to Hear Back About Your Repair?

Can I Drop My Board Off at the Evolve Store for Service?

Do You Have a Flight-Friendly Board or Battery Available?

Which Remote Does My GT or GTX Board Use?

📦 How to Send Your Board to Us for Repair

📩 How Do I Contact the Tech Team?

🛠️ Why is My Phaze Remote Stuck in Safe Mode?

Which Battery Do I Need for My Stoke Board?

How to Remove the Battery from a Stoke 2 or GTR Bamboo Board

🔋 My Stoke 2 Battery is Reading Very Low Voltage — What Should I Do?

Website links

🔁 Phaze Stuck in Calibration Loop with Fast Red Flashing Lights? Here’s What to Do

🔄 I Need Replacement Belts for My Board

Can I use my phone to control board

🥾 Renegade Bindings – Everything You Need to Know

🇳🇿 Need Evolve Service in New Zealand?

Want to Compare Boards? Here’s the Best Place to Start

Not Sure Which Wheels to Choose? Start Here

How to Convert Your Tyres from AT to Off-Road

Can I Use a GTR Charger with My GTX Board?

Board Service Packages

Have You Received My Repair or Service Item?

Can I take my board on a plane? (Travel battery info)

Missing Belts in Your Street Conversion Kit?

Why Does My GTR V1 Have Harsh, All-or-Nothing Braking?

One Cell Lower Than the Others? Here’s What That Means

Visiting or Shipping to Evolve HQ?

Looking for a Hadean Carbon Deck?

Current Deals & Sale Items

📡 How to Pair Your New Remote to Your Board

Common Questions

How long is the warranty?

How do I claim a warranty?

Warranty Registration

How long will my board take to get fixed?

Warranty

Project BMX Specs

Project BMX Service and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX

Diablo Series FAQs

Diablo Series

Fusion FAQ

⚙️ What size street gear comes standard with the Fusion (Street or 2-in-1)?

Fusion

What are the specifications of the Stoke X?

What is the difference between the Stoke X and Stoke 2.0?

What wheels fit on the Stoke Series 1, 2 and Stoke X?

Stoke X Series

General

Differences

Compatibility

GTR & Stoke Series 2

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

Are there any events in my area?

Do you have any group rides or events coming up?

What is an ambassador and how do I apply?

Is it legal to ride in my area?

Community

Can I take my Hadean on a plane?

Can I take my GTR/Stoke on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

What size all terrain tyres came standard on my board?

How often do I need to replace the drive belt?

Wheels & Drive System

Board Component Compatibility

Remote Compatibility – Which Remote Works with Your Board?

Battery Charger Compatibility – Which Charger Works with Your Board?

Bash Guard Compatibility

Can I use my old gears and wheels with the Hadean series?

Can I use my Carbon battery on my Bamboo board?

Component Compatibility

What is Explore by Evolve?

Will the Evolve app work with my GT board?

How do I report an issue with the app?

Explore by Evolve

The 2025 Evolve Board Guide

Getting Started

Riding tips

How-To: Newcomers and Riding

How to Change a Motor on an Evolve Skateboard

How to Adjust Belt Tension on an Evolve Skateboard

How to Replace a Tyre, Tube, or Hub on an Evolve Skateboard

Adjusting Evolve Trucks | The Double Kingpin Explained

How to Diagnose a Motor Concern on an Evolve Skateboard

How to Replace a BMS on an Evolve Hadean or Diablo Bamboo

How to Replace the Battery on an Evolve GTR Bamboo

How to Replace a Battery or Motor Controller on an Evolve Diablo or Hadean Bamboo

How to Install Renegade Bindings

How to Replace LED Lights on an Evolve Hadean Carbon

How to Replace LEDs on an Evolve Diablo & Hadean Bamboo

How to Replace the Charge Port on an Evolve Skateboard

How to Replace a Battery on an Evolve GTR Carbon

How to Replace a Battery or Motor Controller on an Evolve Diablo or Hadean Carbon